HOME LOAN SERVICING INQUIRES, ERROR RESOLUTION REQUESTS AND/OR DISPUTES

If you believe an error has been made on your mortgage loan or have questions pertaining to the servicing of your account, please send us a written statement addressing your inquiries or the error in question. If you are writing about an error, please include documentation to support why you believe we have made an error on your account. Your letter must be signed and contain your full name, property address, loan number and your current contact information so we may follow up with you. Please forward letters and supporting documentation to the address below:

FIRSTLIGHT FEDERAL CREDIT UNION
Attn: Mortgage Servicing Dept – Dispute / Inquiry
P.O. Box 4318 , El Paso, Texas 79914

Click here for printable Home Loan Error Resolution Form

*Non-dispute inquiries can also be addressed by contacting the Mortgage Servicing Department at  (800) 351-1670 Ext. 1796

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HOME LOAN ASSISTANCE

If you need assistance with your current mortgage payment, please contact us for further information:

Mortgage Servicing Department

915-562-1172 Ext. 1796

Disclosure: All loans are subject to credit qualification and approval. Mortgage loans are available only on properties located in Texas and New Mexico. Certain fees and conditions apply. Membership eligibility requirements apply. Equal Housing Lender. 

NMLS #480345